Site Policy

Any personal information you give to us will be used only to deliver, to market and to improve my service to you and for no other reason.

We will take all reasonable steps to ensure that your personal information is not disclosed to any unauthorised person within our own organisation or made vulnerable to unauthorised access by third parties.

When your personal information ceases through the passing of time to be of further use or value under the terms and conditions of it's use under this Policy statement, we will destroy all our records of it.

We will never sell your personal information to third parties and we will not transfer it to any third party except to the companies that process any purchases you may make of our products.

Although we reserve the right to make changes to our Privacy Policy these changes will not be applied retrospectively. The relevant Privacy Policy will therefore be the Policy published on our Website at the time you disclose information to us. Notice of any change to the Policy will be posted on this Web page at least 30 days before it is put into effect.

We cannot give any undertakings about the privacy policies of any third party Websites that contain links to this site or to which this site contains links.

The Internet is not a secure system and the privacy and security of personal information transmitted across it cannot be guaranteed.

All undertakings we make in this Policy statement are made under Australian Law and are subject to the jurisdiction of the Australian Courts.

Customer Service Policy

Buderim Ginger Limited is committed to providing exceptional customer service and quality products. We endeavour to make sure that all class listings on this website are current and that pricing is true and correct. In the event that a class is not available as listed we will notify you within 2 business days to arrange an agreeable alternative, a credit voucher redeemable at anytime during the next twelve months or a full refund.

Legal Message

If you access our Website, you agree to be bound by the conditions contained in this legal message and further agree that the Courts of Australia shall have exclusive jurisdiction in respect of any dispute arising from this legal message.

We are not responsible for the contents of, including any product or service
advertised in, any third party Website that contain links to this site or to which this site contains links.

We have made every effort to supply accurate, reliable and up to date information about our products and services. However to the extent permitted by law Buderim Ginger, The Ginger Factory shall not be liable to any person for any loss or damage which may arise from the use of the information contained in this Website whether or not its use or dissemination has been approved by ourselves.

Cancellation Policy

Due to the planning and purchasing requirements for each session, payments for classes are non refundable. You may however, transfer to another class if 72 hours notice is provided.

Booking for special events are non-refundable and non-transferable.

Security Policy

Products displayed in the shopping areas of this site shopping areas can be purchased using a secure online transaction facility. Buderim Ginger Limited is committed to protecting the security of your data and you can be confident that your details are protected by the latest security mechanisms and used only for purposes of the transaction fulfilment.

When purchasing from Buderim Ginger Limited your financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology which protects your personal information from unauthorized access, use or disclosure. 128-bit SSL encryption complies with PCI DSS (Payment Card Industry Data Security Standard). PCI DSS is a strict security standard introduced globally to ensure personal information is properly protected. If you have any questions regarding our security policy, please contact our customer support centre enquiries@buderimginger.com